Lucky 213 Terms and Conditions — Know Your Rights Before You Play

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you") and Lucky 213 ("Lucky 213", "we", "us", "our"), the operator of the gaming platform accessible at lucky213.im and any associated mobile applications. By creating an account, logging in, depositing funds or placing any wager on Lucky 213, you confirm your unconditional acceptance of these Terms in their entirety.

These Terms apply to all forms of gaming available at Lucky 213, including but not limited to casino games, live dealer tables, sports betting, esports betting, crash games such as Aviator, virtual sports and any other products made available now or in the future. Where specific game or promotion terms conflict with these general Terms, the specific terms take precedence for that game or promotion only.

Lucky 213 reserves the right to update or amend these Terms at any time. When material changes are made, registered players will be notified via the registered email address or in-platform notification. Continued use of Lucky 213 following such notification constitutes acceptance of the updated Terms.

To open and maintain an account at Lucky 213, you must satisfy all of the following conditions without exception:

• You must be at least 18 years of age at the time of registration and at all times while your account remains active.
• You must be accessing Lucky 213 from a jurisdiction where online gaming is not expressly prohibited for your personal participation.
• You must be acting on your own behalf as an individual — corporate accounts and third-party account operation are not permitted.
• You must not currently be subject to a self-exclusion order at Lucky 213 or any affiliated platform.
• You must not be an employee, contractor, agent or immediate family member of an employee of Lucky 213 or any of its gaming software providers.

Lucky 213 conducts age verification checks at registration and may request additional documentation — such as a copy of your CNIC or passport — at any point. Accounts where age cannot be verified will be suspended pending documentation submission. Deposits made to unverified accounts are held and not available for withdrawal until verification is complete.

Each individual may hold only one account at Lucky 213. Registering multiple accounts — whether using the same or different personal details, mobile numbers or payment methods — is strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of all balances.

You are responsible for providing accurate, truthful and current information at registration and for updating your account details promptly if any information changes. Lucky 213 will not be liable for any losses arising from inaccurate account information provided by a player, including failed withdrawals due to an incorrect payment method number.

Know Your Customer (KYC) verification is required before your first withdrawal and may be requested at any time at Lucky 213's discretion. Acceptable KYC documents include:

• Computerised National Identity Card (CNIC) — front and back
• Valid Pakistani passport — photo page
• Proof of address — utility bill or bank statement dated within 90 days
• Proof of payment method ownership where requested

KYC documents must be submitted in clear digital format. Lucky 213 processes KYC submissions within 24 hours during business days. You are responsible for maintaining the security of your account credentials. Lucky 213 will never ask for your password via any channel. Any suspected unauthorised access should be reported to Lucky 213 support immediately.

All deposits at Lucky 213 are processed and credited in Pakistani Rupees (PKR). The minimum deposit is Rs 200. There is no maximum single deposit limit for standard accounts, though enhanced limits apply for VIP Club members as outlined in the VIP programme terms.

The following payment methods are accepted at Lucky 213:

Deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted. Lucky 213 reserves the right to return a deposit to its source and request updated payment method verification if the ownership of a funding source cannot be confirmed.

Lucky 213 is committed to processing withdrawal requests as quickly as possible. Standard account withdrawals are processed within 15–30 minutes after approval. VIP Gold and Diamond members benefit from priority processing with most withdrawals completing within 10 minutes. The minimum withdrawal amount is Rs 200.

Withdrawals at Lucky 213 are subject to the following conditions:

• Your account KYC verification must be fully complete before any withdrawal is processed.
• Withdrawals can only be made to a payment method registered in your own name and previously used to make a deposit, or to a verified bank account linked to your Lucky 213 profile.
• Any active wagering requirement on bonus funds must be fulfilled before those funds can be withdrawn. Real-money deposits that are not subject to a bonus offer can be withdrawn at any time.
• Lucky 213 may request additional documentation before processing a withdrawal above Rs 1,00,000 in a single transaction or Rs 5,00,000 in a rolling 30-day period.
• Lucky 213 does not charge withdrawal fees. Standard bank or wallet transfer charges from your payment provider may apply.

Lucky 213 offers a range of bonuses and promotions to registered players. Each offer is governed by its own specific terms, which are published alongside the promotion. The following general rules apply to all Lucky 213 bonuses unless the specific offer terms explicitly state otherwise:

• Bonus funds carry a wagering requirement. The standard wagering requirement at Lucky 213 is 30× the bonus amount unless stated differently in the individual offer terms.
• Wagering contributions vary by game type. Slots and crash games (including Aviator) typically contribute 100% toward wagering requirements. Live casino and table games may contribute at a lower rate as specified in the promotion terms.
• Bonuses are only available to players who have not currently requested a withdrawal that would reduce their balance below the active bonus amount.
• Lucky 213 reserves the right to cancel any bonus at its discretion if abuse is suspected, including but not limited to arbitrage betting, placing offsetting bets or systematic exploitation of promotional terms.
• Maximum bet size while a bonus wagering requirement is active is Rs 2,000 per round or spin unless otherwise specified. Bets above this limit during a bonus period may result in the bonus and associated winnings being voided.
• Bonuses expire 30 days from the date of issue unless the specific promotion states a different validity period. Expired bonus funds are removed from the account balance without notice.

VIP Club rewards — including weekly cashback, enhanced odds and loyalty point redemptions — are governed by the VIP Club terms published separately on the Lucky 213 platform. VIP status is reviewed monthly and tier adjustments take effect on the first day of the following month.

All games available at Lucky 213 are operated using certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical dealing mechanisms monitored by independent supervisory staff. RNG systems used by Lucky 213's game providers are certified by internationally recognised testing laboratories.

Crash games including Aviator use Provably Fair cryptographic algorithms. Players can independently verify the fairness of any completed round using the seed verification tool available within the game interface. Lucky 213 does not have the ability to alter the outcome of any Provably Fair round after betting has opened.

In the event of a technical fault, software error or network disruption that affects game outcome, Lucky 213 reserves the right to void the affected bet and return the stake. Decisions made by Lucky 213 in these circumstances are final. Sports and esports bets that are cancelled, abandoned or postponed beyond the defined result window are settled as void with stakes returned.

The following activities are strictly prohibited at Lucky 213 and will result in immediate account suspension, forfeiture of all balances and, where applicable, referral to relevant authorities:

• Multiple accounts: Opening, operating or benefiting from more than one Lucky 213 account.
• Identity fraud: Providing false personal information, using another person's identity, documents or payment methods.
• Bonus abuse: Systematic exploitation of promotional offers, including creating accounts solely to claim welcome bonuses or using multiple identities to claim the same offer.
• Collusion: Coordinating with other players in live dealer or multiplayer game formats to gain an unfair advantage.
• Money laundering: Using Lucky 213 to deposit, move or withdraw funds for purposes unrelated to genuine gaming activity. Lucky 213 complies with applicable anti-money laundering requirements and will report suspicious activity where required.
• Chargebacks: Initiating a chargeback or payment reversal with a payment provider after depositing. Accounts associated with chargebacks are suspended immediately pending investigation.
• Hacking and exploits: Attempting to access Lucky 213 systems without authorisation, using automated scripts, bots or exploits to manipulate game outcomes or account balances.
• Abusive conduct: Threatening, harassing or abusing Lucky 213 staff or other players via any communication channel.

Lucky 213 reserves the right to suspend or close any player account at its discretion, including but not limited to cases where:

• A prohibited activity as defined in Section 8 has been identified or is under investigation.
• Required KYC documentation has not been provided within 14 days of request.
• An account has been inactive for 24 consecutive months with no deposits, withdrawals or gaming activity.
• A self-exclusion request has been submitted by the account holder.
• Lucky 213 is required to close the account by applicable law or regulatory instruction.

When an account is closed for reasons other than fraud or prohibited activity, any verified real-money balance at the time of closure will be returned to the player's registered payment method within 7 business days. Bonus balances and wagering-restricted winnings are not paid out upon account closure unless the wagering requirement was met before the closure decision.

Players who wish to voluntarily close their Lucky 213 account should contact support directly. Voluntary closure requests are processed within 24 hours. If you are closing your account due to gambling concerns, we strongly encourage you to use our self-exclusion tool rather than simple account closure, as self-exclusion provides additional protections.

Lucky 213 is committed to providing a safe and responsible gaming environment for all Pakistani players. We recognise that for a small number of players, gambling can become problematic, and we take our responsibility to support those players seriously.

The following responsible gaming tools are available to every registered Lucky 213 account holder at no cost, with immediate effect when applied:

• Deposit limits: Daily, weekly or monthly caps on how much can be deposited to your account. Once set, limits can only be increased after a 7-day cooling-off period. Reductions take effect immediately.
• Session time limits: An automatic session timer that logs you out after a defined playing period.
• Cooling-off period: A temporary account suspension of 24 hours, 7 days or 30 days during which you cannot log in, deposit or place bets.
• Self-exclusion: A minimum 6-month or permanent closure of your Lucky 213 account. During self-exclusion, we will not send you promotional communications and any attempt to re-register will be rejected.

These tools are accessible from the Responsible Gaming section of your Lucky 213 account settings. If you are unable to access them or need immediate assistance, please contact our 24/7 support team. We also encourage players who need external support to seek help from appropriate professional resources available in Pakistan.

Lucky 213 collects and processes personal information as necessary to operate the platform, verify player identity, process payments, prevent fraud and comply with applicable legal requirements. The full details of how your data is collected, stored, used and protected are set out in our Privacy Policy, which forms part of these Terms and is incorporated by reference.

By registering at Lucky 213, you consent to the collection and processing of your personal information as described in the Privacy Policy. Key points include:

• Your data is stored on secure, encrypted servers and is never sold to third parties for marketing purposes.
• Payment information is processed through certified payment providers and is not stored on Lucky 213 servers beyond what is required for transaction records.
• Lucky 213 uses cookies and similar tracking technologies for platform functionality and to improve user experience. You can manage cookie preferences through your browser settings.
• You have the right to request a copy of the personal data Lucky 213 holds about you and to request correction of inaccurate data at any time.

If you have a dispute regarding a game outcome, a transaction, a bonus decision or any other aspect of your Lucky 213 experience, the following process applies:

• Step 1 — Contact Support: Raise your concern directly with the Lucky 213 customer support team via live chat or email. Include your account username, the relevant transaction or game round ID and a clear description of the issue. Support aims to resolve standard queries within 24 hours.
• Step 2 — Formal Complaint: If your concern is not resolved to your satisfaction by the support team, submit a formal written complaint to Lucky 213's designated complaints email address. Formal complaints receive a full written response within 5 business days.
• Step 3 — Escalation: If you remain dissatisfied after the formal complaints process, you may escalate your complaint to Lucky 213's regulatory licensing authority as specified in your account registration documentation.

During an active dispute, Lucky 213 may hold the disputed funds in a restricted state pending resolution. Decisions made by Lucky 213 in the context of game technical errors, bonus abuse investigations and account security reviews are final once a full investigation has been completed and communicated to the player in writing.

Lucky 213 reserves the right to modify these Terms and Conditions at any time. When material changes are made — those that affect player rights, bonus conditions, payment rules or account management — Lucky 213 will notify registered players by email and via an in-platform notification at least 7 days before the changes take effect.

Non-material changes, such as corrections to typographical errors or clarification of existing rules without substantive change, may be made without advance notice. The "Last updated" date at the top of this page reflects the date of the most recent revision. It is your responsibility to review these Terms periodically. Continued use of Lucky 213 after the effective date of any update constitutes acceptance of the revised Terms.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Lucky 213 platform, shall be governed by and construed in accordance with the laws under which Lucky 213 holds its operating licence. Details of the applicable jurisdiction and licence authority are available upon request from Lucky 213's support team.

Lucky 213 operates as a licensed online gaming platform. Players are responsible for determining whether accessing Lucky 213 is permissible under the laws of their own jurisdiction. Lucky 213 does not provide legal advice and accepts no responsibility for any consequences arising from a player accessing the platform in a jurisdiction where doing so may be restricted.